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Incident archive

Material customer-impacting incidents and their public-facing post-mortems. Real-time service health is on the status page; this archive is the post-incident review record.

Our commitments

  • SEV1Customer-impacting outage — initial customer notice within 24h; redacted public post-mortem within 7 calendar days of resolution.
  • SEV2Degraded service ≥ 60 minutes — post-mortem within 14 calendar days.
  • SEV3Internal-only — not published.
No material customer-impacting incidents on record.

Either no SEV1 / SEV2 incidents have occurred since commercial launch, or any past incidents were SEV3 (internal-only) and thus not published. The status page is the live SSOT for current incident state.